Terms of Use
TERMS AND CONDITIONS
Date: 19.09.2025
These Terms and Conditions ("T&Cs") set forth the conditions of purchase for goods ordered on www.kwmobile.de (the "Website") or, if applicable, via a third-party marketplace. Our offers are exclusively directed at consumers who make purchases for private purposes. The current version of these T&Cs is always available on our Website. However, we recommend that you keep a copy of these T&Cs in your records, as previous versions may no longer be publicly available.
CONCLUSION OF CONTRACT
By ordering products via the Website or through one of our marketplaces, you declare that you are acting exclusively for private purposes.
The contracting party is SellerX Commerce GmbH, Chausseestr. 19, 10115 Berlin ("we," "us," "our," or "kwmobile").
You place a binding order when you complete the order process. The purchase contract is concluded as soon as you have received the order confirmation from us. Please note that we may send you an (automated) order acknowledgment before the order confirmation, which merely confirms receipt of your order but not yet our acceptance of the purchase contract.
Please note that we and the shipping companies may contact you by email and phone regarding your order. You are responsible for ensuring that the information you provide is correct.
An order can be placed by persons aged 18 or over; a purchase contract is only concluded with persons aged 18 or over.
If you order goods via a third-party marketplace, the conclusion of the contract may differ and be subject to the terms and conditions of that marketplace. Please check the applicable terms and conditions there.
PRICES, TAXES, AND SHIPPING COSTS
The prices displayed at the time of order are final prices, including the applicable VAT.
Shipping costs are generally borne by the customer, unless otherwise stated in the order (e.g., upon reaching the minimum order value for free shipping). The amount will be communicated to you before completing the order.
If your delivery address is outside the country or state where we are based, delivery may be subject to customs duties and taxes that apply once the shipment reaches your country or state. These are not included in the final price charged by us. You are responsible for paying any additional charges for customs clearance.
SHIPPING AND DELIVERY
If applicable, you will be informed about the estimated delivery time on the respective product detail page and before completing the order.
If business days are specified as the delivery period, this refers to all days from Monday to Friday, excluding public holidays in the country or state of our registered office.
Please note: In the case of advance payment (reservation), the ordered goods will be delivered as soon as we have received the full purchase price and shipping costs.
We do not deliver to countries on sanctions lists of the competent states or authorities; our goods may also not be resold or re-exported to such countries.
Further delivery restrictions may apply. For more information on the countries we deliver to, please refer to our Shipping Policy.
If you order our products through a third-party marketplace, different or additional delivery restrictions may apply there. Please check the respective websites.
PAYMENT AND RELATED CLAIMS
We generally offer various payment methods (advance payment, credit card, invoice, PayPal, if applicable). We reserve the right not to offer certain payment methods for individual orders and to refer to other payment methods. The costs of a money transaction are borne by the customer.
Promotional vouchers (e.g., discount codes issued as part of promotions) and purchased gift vouchers can be redeemed during the ordering process, subject to the respective voucher conditions.
If we offer invoicing and you choose this option, you will be informed of the due date of the purchase price on the order overview page before the contract is concluded.
You agree to receive invoices and credit notes exclusively in electronic form.
Furthermore, you consent to the assignment of claims for payment of the purchase price to third parties.
If you order our products through a third-party marketplace, different payment methods and conditions may apply there. Please check the marketplace websites.
RIGHT OF WITHDRAWAL
You have the statutory right to withdraw from this contract within fourteen (14) days without giving any reasons.
The withdrawal period is fourteen (14) days and begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, or, in the case of partial deliveries, on the day of the last delivery.
The returned goods must not be used or damaged.
To exercise your statutory right of withdrawal, use the provided withdrawal form or mechanism, or inform us of your wish to withdraw in a clear statement.
The right of withdrawal expires prematurely for the following products:
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
- consumable goods such as food or drinks;
- for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery;
- for non-prefabricated goods for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; and
- for digital content not supplied on a tangible medium (e.g., e-books).
Details on our return policy, including the withdrawal form, can be found in our Return Policy.
DEFECTIVE GOODS
As an EU consumer, you have a warranty of at least two years for defective goods or goods that do not look or function as described.
You are obliged to contact our customer service for claims regarding damaged and/or lost shipments.
In the event of a defect within the meaning of section 6.1, you have the right to demand from us free of charge:
- repair of the goods;
- replacement delivery;
- a price reduction; or
- withdrawal from the contract and full refund of the purchase price.
In addition, we may offer an extended warranty, which may be subject to specific conditions (e.g., newsletter subscription). Please refer to the information associated with this extended warranty for the exact conditions.
REFUNDS AND COSTS ASSOCIATED WITH RETURNS
Refunds are automatically processed in the way you originally paid.
Unless we inform you otherwise in writing (e.g., on our website), you will bear the return shipping costs.
We will refund the full amount you paid for the goods, including the cost of standard delivery (unless you chose a more expensive shipping method, such as express shipping).
If you return only part of your order, we will refund the price of the returned goods and a pro-rata share of the shipping costs (unless you chose a more expensive shipping method, such as express shipping).
The refund will be issued within 14 days from the day we receive the returned goods or proof of return.
CONTACT DETAILS
For questions, you can reach us by email at service@kwmobile.com. You can also contact us by mail:
SellerX Commerce GmbH
c/o SellerX Germany GmbH
Chausseestr. 19
10115 Berlin
Please note that the return address may differ from the correspondence address. The return address can be found in our Return Policy.
If you purchased the goods through a third-party marketplace, a different return process may apply; please refer to the respective return policies on those websites.
DISPUTE RESOLUTION
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
MISCELLANEOUS
We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
We endeavor to provide accurate information on our website and in our other communications. Nevertheless, errors may occur due to technical or human mistakes. In such cases, where the error should be obvious to you (e.g., unreasonably low price) and performance of the contract would be unreasonable for us (e.g., would lead to a significant loss), we reserve the right, in accordance with applicable law, to cancel such contracts.
In the event of a breach of these T&Cs or our other applicable policies, we reserve the right to suspend your account indefinitely.
We reserve the right to update, change, or replace these T&Cs at any time by posting changes on our website.
APPLICABLE LAW
These T&Cs are governed by and construed in accordance with the law of (i) your place of residence, if you are a consumer, or (ii) our place of business, if you are an entrepreneur.